FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Chairs
What weight can the chairs hold?
Our chairs are recommended for 15kg maximum weight.
Can I leave my child unattended in the chair?
We do not recommend leaving your child unattended in our portable chair.
What is the age recommendation for the chairs?
The chair can hold up to 15kg weight and we recommend starting to use the chair once your baby can sit unassisted, approximately 6 months to 3 years old.
How do I turn the chair into a highchair?
Please check out the video here.
Sunglasses
Are the sunglasses polarised?
Yes, our sunnies are polarised!
What age do the sunglasses fit with the rubber strap on?
Our sunglasses with the head strap on have a circumference of 45cm. As every bub is a different size, we recommend measuring your childs head before ordering.
Shipping
How long does shipping take?
Standard shipping takes 2-3 working days. The free shipping included in orders over $120 is standard shipping only.
How do I track my order?
To track your order please check the tracking information sent to your email once your order is shipped.
Returns
How do I return an item?
If you need to return an item, please contact us at hello@sunkissed.co.nz for further information.
How long does it take to process my return?
Your return will be processed within 3 working days from when the returned item is recieved.
Can I exchange for a different item?
We will only allow exchanges on items which are returned in their original condition and packaging. The packaging and item must not be damaged. In the case of an exchange, the return postage fee must be covered by the customer.